IT & Software Developer jobs in Switzerland
IT Support Engineer / Technical Analyst
CHF 90β000 - 120β000
Salt Mobile SA
Sidlerstrasse, Berne
CHF 90β000 - 120β000
Requirements
Must:
- Degree in IT or equivalent experience (3-5 years) in Level 2 technical support, ideally in telecom
- Knowledge in the following areas:
- IP networks, LAN/WAN, VPN, SD-WAN, security (firewall, routing, switching)
- VoIP, SIP, SIP-trunk and enterprise telephony solutions
- Windows/Linux systems
- Strong analytical and troubleshooting skills
- Appetite to learn new technologies
- Customer-oriented mindset
- Team player
- German or Swiss-German mother tongue; excellent skills in English (French and Italian is a plus)
Responsibilities
- Provide Level 2 technical support for enterprise customers, working closely with Level 1 and Level 3 experts
- Troubleshoot, analyze and resolve complex issues across IT and telecom environments (fixed, mobile, VoIP, networks)
- Ensure professional and direct interaction with enterprise customers throughout the incident resolution process
- Interact with Level 3 experts during troubleshooting sessions
- Learn from experts and develop/enhance procedures in line with IT & telecom solutions
- Contribute to technical and knowledge transfer to Level 1 support
- Maintain high customer satisfaction through proactive technical expertise
- Maintain your knowledge via self-learning, online courses and exchanges with the technical team
Description
At Salt Business, we bring the world of IT and telecom technologies closer to companies, aiming to delight our customers with expertise, simplicity, and commitment. Our Business Customer Care team provides a supportive work environment within a growing business. We offer exposure to enterprise customers, opportunities to grow your technical expertise, and the chance to work on a wide variety of projects in the IT & telecom fields. We provide a competitive salary and benefits, with our office based in Biel, and occasional travel to enterprise customers.
Something wrong or incorrect with this job? Tell us in the chat π¬ on the right β‘οΈ
You can find IT Support Engineer salaries in Switzerland here.
How many IT Support Engineer jobs are in Switzerland?
Currently, there are 277 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is Switzerland a good place for IT Support Engineers?
Switzerland is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in Switzerland?
Luota AG, ORIGYN Venture, SHOTOVER Systems, SIGA Services AG, amΓ©tiq connect ag, Rockstar Recruiting AG, Switch among others, are currently hiring for Support roles in Switzerland.
The company with most openings is Rockstar Recruiting AG as they are hiring for 23 different IT Support Engineer jobs in Switzerland. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Rockstar Recruiting AG as they are hiring for 23 different IT Support Engineer jobs in Switzerland. They are probably quite committed to find good IT Support Engineers.